Terms and Conditions for Landscaping Lee
These Terms and Conditions set out the basis on which Landscaping Lee provides domestic and commercial landscaping services in the UK. By making a booking, accepting a quotation, or permitting work to begin, the client agrees to be bound by these terms. They are intended to create a clear understanding of the scope of the service, how payments are handled, how cancellations work, and the responsibilities of both parties throughout the project. If any part of these terms is unclear, the client should review them carefully before confirming the booking.
In these terms, “we”, “us” and “our” refer to Landscaping Lee, and “you” or “the client” refers to the person, business, landlord, managing agent, or other party requesting the service. These conditions apply to all landscaping work, including but not limited to garden design implementation, turfing, planting, fencing, patios, edging, ground preparation, soft landscaping, clearance, and maintenance-related tasks, unless we agree otherwise in writing. Any variation must be expressly agreed before work starts and will only be valid if confirmed in writing.
We reserve the right to decline or withdraw from a project if we believe the site conditions, requested works, access arrangements, or timing make the job unsafe, impractical, or unsuitable. Where a quotation or estimate has been issued, it is based on the information available at the time and may be revised if circumstances change, such as hidden ground conditions, changes to the scope of work, delays caused by weather, or unexpected waste quantities. A revised price will always be discussed before additional work proceeds.
Booking Process
A booking with Landscaping Lee is normally made after an initial enquiry, site visit, or review of photographs and project details supplied by the client. The quotation provided may be an estimate or a fixed price depending on the nature of the work. A booking is not secured until the client confirms acceptance of the quotation and, where required, pays any deposit or advance amount requested. We may ask for written confirmation by email, text, or another agreed method to ensure both sides have the same understanding of the service.
Once a booking is accepted, we will agree an estimated start date or service window. These dates are given in good faith but may be affected by weather, material availability, access issues, or workload changes. Landscaping work can be affected by seasonal and ground conditions, so dates may need to shift without this being treated as a breach of contract. We will use reasonable efforts to keep the client informed of any material change to the schedule and to rearrange work where possible.
The client is responsible for ensuring that the site is accessible on the agreed date and that any necessary permissions, consents, or approvals have been obtained. This includes landlord approval, leasehold permission, planning consent where applicable, and any other authorisation needed for the proposed works. If access is restricted, unsafe, or unavailable, we may need to reschedule and additional charges may apply if our team is delayed or unable to proceed. Any measurements, plans, or specifications supplied by the client must be accurate and complete.
Payments
Our pricing will usually be set out in the quotation. Unless otherwise stated, quotations remain valid for a limited period and may be withdrawn or revised after that period expires. Payment terms will be confirmed before work begins and may include deposits, staged payments, or payment on completion depending on the size and type of the project. For larger landscaping projects, a deposit may be required to secure materials, labour, and scheduling. Deposits are generally non-refundable once materials have been ordered or time has been reserved, except where required by law.
Invoices must be paid in full by the due date stated on the invoice or as otherwise agreed in writing. Late payment may result in work being paused, delayed, or suspended until all outstanding sums are settled. We reserve the right to charge reasonable costs arising from late payment, including bank charges, debt recovery costs, and any lawful interest where applicable. Ownership of any goods supplied as part of the works may remain with us until payment is received in full, to the extent permitted by law.
Unless expressly stated otherwise, all prices are quoted in pounds sterling and are exclusive of VAT where VAT is applicable. Any changes requested by the client after acceptance of the quotation may lead to additional charges. This includes alterations to materials, extra labour, redesign requests, unforeseen ground works, or additional waste removal. We will not carry out chargeable additional work without notifying the client, except where immediate action is required to prevent damage, address safety concerns, or protect the works already completed.
Cancellations and Rescheduling
We understand that plans can change, and we aim to handle cancellations and rescheduling fairly. If the client wishes to cancel a booking, reasonable notice should be given as soon as possible. If cancellation occurs after materials have been purchased, work has been scheduled, or labour has been allocated, the client may be liable for costs already incurred. These may include non-returnable materials, design work, waste disposal fees, and a proportion of labour time reserved for the project.
Where a deposit has been paid, the treatment of that deposit will depend on the stage reached in the project and the expenses already incurred. If the client cancels at short notice, we may retain the deposit in full or in part to cover loss of time and expense, unless a different arrangement is set out in the quotation or required by law. If we need to cancel or postpone due to circumstances beyond our control, we will aim to offer an alternative date or a refund of any payment for work not carried out.
If the client repeatedly changes the booking, delays access, or fails to prepare the site, we may treat the project as suspended. In that case, we can reschedule at our discretion, charge for additional mobilisation, or terminate the agreement if continuation becomes unreasonable. Any cancellation by either party should ideally be confirmed in writing so that both sides have a record of the decision, the date of cancellation, and any costs or refunds that are due.
Liability and Site Conditions
We will carry out the works with reasonable care and skill and in accordance with the agreed specification. However, landscaping often involves working with natural ground conditions, existing structures, underground services, and weather-sensitive materials. The client acknowledges that certain outcomes may vary due to soil quality, drainage, slope, tree roots, hidden obstacles, previous site alterations, or legacy issues not visible during the initial inspection. We are not responsible for pre-existing defects or conditions that were not reasonably apparent at the time of quotation.
To the fullest extent permitted by law, our liability is limited to the direct loss or damage caused by our negligence or breach of contract. We do not accept liability for indirect, consequential, or economic losses such as loss of enjoyment, loss of use, business interruption, or loss of profits. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. The client is expected to keep children, pets, and vulnerable persons away from work areas during active operations.
The client must notify us of any known hazards before work begins, including underground cables, pipes, irrigation systems, contamination, asbestos, unstable surfaces, or protected features. If we discover a condition that makes the site unsafe or materially different from what was described, we may pause the job and seek instructions. We are not liable for delay or additional cost arising from such conditions. Where plant, machinery, or materials are left on site, the client must take reasonable steps to secure the area and prevent unauthorised access or interference.
Waste Regulations and Disposal
Where our service includes clearance, removal of green waste, rubble, soil, timber, old paving, or other materials, all waste will be handled in accordance with applicable UK waste regulations. We aim to dispose of waste responsibly through licensed facilities and in a manner consistent with our duty of care. The client must not ask us to remove any material that is prohibited, hazardous, contaminated, or requires specialist handling unless this has been agreed in advance and appropriate arrangements have been made.
Unless otherwise agreed, waste created during the works becomes our responsibility once removed from the site, subject to the scope of the quotation and the type of material involved. If the client wishes to retain any removed material, this must be clearly agreed before work starts. Additional fees may apply where waste volumes exceed the amount anticipated in the quotation or where waste separation, loading, or transport requires extra time. We may adjust pricing if unexpected waste is encountered during excavation or clearance.
The client must accurately describe any substances or materials that may present a risk to health, safety, or lawful disposal. This includes but is not limited to treated timber, sharp metal, chemical containers, fly-tipped material, contaminated soil, asbestos-containing items, and building waste mixed with garden waste. If such items are discovered during the job, we may stop work until safe and lawful disposal arrangements are confirmed. Any delay, surcharge, or specialist disposal fee resulting from undisclosed waste will be payable by the client.
Workmanship, Variations, and Completion
We will use reasonable skill and care in selecting materials and carrying out the agreed landscaping works. Natural products may vary in appearance, colour, texture, and performance, and such variation will not be treated as a defect. Seasonal conditions may also affect planting, turf establishment, and the appearance of newly completed areas. Unless explicitly guaranteed in writing, growth and settling outcomes cannot be promised with absolute certainty because they depend on weather, watering, maintenance, and site conditions after completion.
The client should inspect the work promptly upon completion or handover. Any concerns should be raised within a reasonable time so they can be reviewed and, where appropriate, rectified. Minor snags that do not materially affect the use of the completed works may be addressed within a reasonable period, subject to access and weather. If the client requests changes after completion, those changes will be treated as additional work and priced accordingly. Approval of the completed works does not affect statutory rights where those rights apply.
Where ongoing maintenance is not included in the contract, the client is responsible for regular care of planted areas, turf, timber, hard landscaping features, and any other completed element. Failure to maintain the work in accordance with reasonable aftercare practices may affect appearance and performance. We are not liable for deterioration caused by neglect, extreme weather, misuse, vandalism, third-party interference, or the client’s failure to follow agreed maintenance arrangements.
Termination, Force Majeure, and General Provisions
We may terminate or suspend the agreement if the client fails to make payment, repeatedly prevents access, instructs unlawful conduct, or behaves in a threatening, abusive, or unsafe manner. In such cases, we may recover payment for work carried out, materials purchased, and reasonable costs incurred up to the date of termination. If either party is prevented from performing the contract by events beyond their reasonable control, including severe weather, fire, flood, strikes, supply disruptions, or other force majeure events, neither party will be held liable for the resulting delay or non-performance.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy immediately does not mean that right is waived. We may update these terms from time to time, but the version applying to a project will be the version in force at the time the booking was confirmed, unless a later change is agreed in writing. Nothing in these terms is intended to create rights for anyone other than the client and us.
The client should note that these terms form part of the contract between the parties together with the quotation, any written scope of work, and any agreed variations. If there is any conflict between documents, the written variation agreed most recently will take precedence over earlier wording, followed by the quotation and then these terms. All communications relating to the contract should be kept in writing wherever possible so that both parties can rely on a clear record of instructions, approvals, and changes.
Governing Law
These Landscaping Lee service terms are governed by the laws of England and Wales unless another UK jurisdiction is required by law. Any dispute arising from the contract or the provision of services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law or applicable legal rules provide otherwise. If any matter requires formal interpretation, the governing law and jurisdiction provisions will apply to the fullest extent permitted by law.
By confirming a booking with Landscaping Lee, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions. The client also confirms that they are authorised to instruct the works and to accept responsibility for payment and access arrangements. These terms are designed to support a professional, transparent, and lawful service relationship for all landscaping projects undertaken in the UK.
